Q. Who is Pivot On Line?
A. Pivot On Line is a division of Pivot Stove & Heating Co Pty Ltd
Q. Who is Pivot Stove & Heating?
A. Pivot is Australians oldest heating specialist supplier, Established in 1876 - Pivot specialize in heating appliances.
132 Years on and 5 Generations of the same family, Pivot specialize in Gas Log Fires Wood Heaters / Wood Stoves / Wood Fired Pizza Ovens
Q. How do I ring you with a 1300 HEATER Phone No?
A. 1300 HEATER stands for 1300 432 837 - this phone number will divert to our closest store
Q. How Many Stores do you have?
A. We have 3 Stores :
Pivot Geelong looks after Geelong and surrounding areas as well as Country Australia
Pivot Melbourne looks after Melbourne and Gippsland areas
pivotstove.com.au services all of Australia including WA, SA, NSW, QLD, NT, ACT, Tas, Vic and New Zealand
Q. I dont know what I have - How can I identify my product?
A. We receive many emails with photos of the product you are trying to repair or replace - these emails are greatly accepted
Q. What about Warranty?
A. Pivot has arranged with the manufactures of the heaters a nationally covered Warranty.
We can arrange any warranty to be covered anywhere within Australia
Q. What do the transport do?
A . Smaller items (door seals) are sent with Australia Post - Larger Items are delivered with Toll Ipec
Delivery is done thought standard Business Hours - so please address your delivery where some one is available who can sign for
We can also arrange to have small parcels delivered to your work adress
Q. Do you export?
A. We do export - to New Zealand only
Q. I need more information on a product?
A. Pivot update our web site regularly and there is more and more down loads available including:
- Users Manuals
- Installation Manuals
- Spare Part Manuals
Pivot also have an extensive library of information and photos - Let us know what you need and we can email more information to you.
Q. How are you Set Up?
Pivots Show Room
Pivot have an extensive show room with a large selection of our goods on display
We have a large number of working model Gas Log Fires and LG Air Conditioner
We showcase all the brands of Wood Stoves and Wood Heaters
Pivots Warehouse/Stocks
Pivot carry Australia's most extensive range of Spare Parts and products in stock
Although we would like to stock everything - Pivot can arrange non stock items to be supplied as well
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